Home Phone Service FAQs

In most instances, yes! In order to keep your current phone number, it must be ported over to our service. Phone number porting requires third-party verification. This is done to validate your request, as per FCC regulations.

You can submit the third-party verification online by completing an electronic Letter of Agency (LOA).

Your consent on the LOA authorizes Astound to act as your agent for the purpose of ordering changes in telecommunication services for the phone number listed on the LOA.

You can also complete your third-party verification over the phone by calling 1-800-427-8686.

You have several options of how your name and number will automatically appear in the phone directory, unless you choose otherwise. We have the ability to make your number unlisted, if you desire.

Yes, Directory Assistance is available for a minimal fee.

Yes, your current telephone equipment will be compatible with our service.

Yes, you can use any working jack in your home for our telephone service.

We can install additional jacks, however there will be an additional fee per jack installation.

No, we will use existing wire whenever possible.

Rates vary by calling area, so we recommend calling our 24-hour customer care at 1-800-427-8686 for rates. We're working to acheive the most competitive low rates possible for you, and will post them online soon.