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Parental Control Feature

Parental Locks allow you to restrict viewing and purchases of TV programming based on your viewing preferences. With this feature, you can set a personalized 4-digit PIN to place locks on selected ratings, channels and titles.

San Francisco and Penninsula customers:

PINs Setup

Set up and change your Parental Locks PIN and Purchase PIN in PIN Setup. Your Parental Locks PIN allows you to restrict viewing of programs. Your Purchase PIN is used to restrict pay programming purchases.

  1. Select Setup from the Main Menu
  2. Select PINs Setup
  3. Follow the on-screen prompts to setup, clear, or change your PINs

Parental Locks Setup

Set Locks anytime in the guide or while watching television. Just press the LOCK button on your remote (if available), or use the Lock icon on an information screen. Enter your 4-digit Parental Locks PIN and Lock the channel, title or rating using the on-screen prompts.

You can also set Locks from the Setup Menu. From the Main Menu select Setup, then Locks Setup. Use the arrow buttons to make your selections, including title, rating or channel and then press OK to confirm each setting.

View Locked Programs

To view programs and channels you have locked, tune to the program or select it from the listings. Enter your PIN when prompted.

Bypass or Clear Locks

Temporarily open or clear all Locks for easier viewing. Select Master Locks from the Locks Setup screen and change the option from No to Yes.

Restore Locks

Locks may be restored in any of the following ways:

  • Press the LOCK button anytime and enter your 4-digit PIN.
  • Select Locks Setup from the Setup Menu, then select YES to turn Locks back on.
  • Turn the set-top box off, and back on.

Concord and Walnut Creek customers:

Access Parental Control Settings

  1. Press Settings or Menu twice, then press the "A" button to access General Settings.
  2. Press the "up arrow" and "down arrow" buttons to scroll to the Parental Control Preference.

Enable Parental Control

  1. Highlight the Blocking PIN preference.
  2. Press the "Select" button.
  3. Press the "up arrow" button to highlight the Enable option.
  4. Press the "Select" button. The PIN Entry screen displays.
  5. Enter your PIN.

Choose What to Block

Highlight the Parental Control preference. Press the "down arrow" button to highlight what you want to block. Options include:

  • Blocked Channels
  • Blocked Ratings
  • Blocked Time

Block a Preference

Press the "right arrow" button to enter the blocked preference option under the Parental Control preference, and highlight Yes to block.

Unlock a Preference

  1. From General Settings, highlight the preference you want to unblock.
  2. Press the "Select" button. The PIN Entry screen displays.
  3. Enter your PIN and press the "Select" button.